Holiday Inn Express Stoke-On-Trent, an IHG Hotel

The staff were friendly and helpful. Defiantly value for money

Toby greeted us and gave a warm welcome. Explained about the parking but we had already paid with through the QR code from the car park signs. Don’t make this mistake paid £10 and inside they give you a discount code so you only pay £6. Toby Explained about taking a payment on arrival. Explained clearly where our room was snd advised about complementary free breakfast was served at 7am. Wished us a pleasant stay.

Easy to get to. Very friendly staff. Room was clean & tidy. I had a nice peaceful night's sleep even though the place was busy. The complimentary breakfast was outstanding. My son's pre surgery diet of milk & yogurt was provided on request. Nothing seemed to be too much trouble for the staff, even though our stay was only overnight they made it a great experience. If I need to stay in that area again I'll have no hesitation in returning again. Well done Holiday Inn.

Bed was exceptionally comfortable (I have chronic back pain so I am an expert on bed comfort!!😀) Breakfast was also excellent so much choice and (although I had a weekend off from my diet) I loved that the calories were shown on most items Staff ensured that all our family staying in the hotel (10 in total) had breakfast tables next to each other despite the restaurant being really busy which was really appreciated

The hotel is clean and nicely decorated. Staff were very helpful, approachable and kind. We arrived at around 6pm (check in was from 3pm) there is a touchscreen terminal as you enter to pay, and the reception desk was just to the left, the man manning the desk gave us a parking discount code without having to be asked, and offered to help us with the parking transaction. Parking was £5.00 with the discount code. The rooms, we had one family room (double bed and sofa bed) and a twin room. Rooms were a decent size for a holiday in express, my stepdaughter slept on the sofa bed and said it was really comfy, and my step son and partner took the twin room, both said it was the best nights sleep they'd ever had! We would of liked extra pillows, but we didnt ask so I wouldn't rate them down for that. There is an ironing board, Iron and Hair dryer in the room. And theres Hand wash, Shampoo and Body wash in the bathroom (all Dove brand which I thought was lovely) We had food at the hotel, which was very nice and prices are reasonable, I thought. There is also a Harvester next door and Stoke Football stadium is across the road. There was an issue with the Fire Alarm, it kept going off randomly while we were eating our dinner, the man at reception/bar was assuring when telling us there was no fire, and after he had reported the alarm he approached us at the table to tell us it had been reported and to apologies for the inconvenience. We had three girls who loved stitch, and the girl manning the bar was eager to get them Stitch halloween pictures to colour when asked if they had any paper for our girls to draw on. We stayed here as we were visiting Alton towers, its roughly 20-28 minutes away from the park, but very easy to get too. We would definitely stay here again.